For the third consecutive year, today’s shippers report that Estes provides the best value of all its national competitors, according to Mastio’s annual LTL Carrier Customer Value and Loyalty Study.
The research company’s 2024 study showed Estes improved across nine of the top 10 performance categories and upheld its high score in the remaining category. Categories included on-time pickup and delivery, damages, shortages, pricing, billing accuracy, freight tracking capabilities, carrier responsiveness, customer service, and trustworthiness. The survey also showed Estes ranked second place in Mastio’s overall National Carrier ranking for the third year in a row.
Mastio’s annual LTL ranking identifies and quantifies the needs of LTL shippers throughout the U.S. and is a nationally recognized measurement of carrier performance, based solely on customer feedback.
“We’re thrilled that today’s shippers believe Estes provides the best value among all national LTL carriers,” said President and COO Webb Estes. “We’re proud of the strides we’ve made this year, but we’re not done yet—more exciting enhancements are coming in 2025 to make freight shipping even easier for our customers!”
About Estes
Estes is North America’s largest privately owned freight carrier. As an asset-based transportation provider with a global footprint, Estes combines nearly a century of regional freight shipping expertise with the resources, reach, and reliability of a national carrier. Backed by its 280+ North American terminals, nearly 7,000 next-day lanes, and fleet of more than 10,000 tractors, Estes is committed to getting America's freight where it needs to go, when it needs to get there. And with its continued investment in leading-edge technology, as well as the support of its more than 23,000 employees, Estes always goes the extra mile to deliver exceptional experiences that keep its customers coming back. The carrier’s comprehensive freight shipping solutions include Less Than Truckload (LTL), Volume LTL and Truckload, Time Critical Guaranteed, Custom Shipping and Logistics, and Final Mile. From short-haul to global freight forwarding—Estes does it all.
About Mastio
Mastio specializes in providing an independent third-party perspective for clients who want to truly assess their corporate image, discover their perceived level of customer value, find new customers, understand the strengths and weaknesses of the competition, and supplement their market intelligence. Our strength is in helping clients re-think established norms, eliminate internal biases, collect and analyze data and transform market research into actions that achieve superior business results.
